I just found an article here on the forums where a user was having the same issue. Go to services.msc and make sure these options are set, then restart.' The problem was with a SERVICES entry; WUDFSVC (Windows Driver Foundation - User-mode Driver Framework) which should be running all the time and set as Automatic start.it wasn't! In the event I had to modify the registry entries for WUDFSVC (I think I had three) and find the START mode entry and modify them to (2) (automatic). They had got set to (3) (manual). Since doing this the system is working fine again.'
This was also bothering me for a while on a macbook running Windows 7.My gopro would show up as an MTP USB Device and would be discovered and disconnected and repeat this every few seconds.My solution: Go to Device manager and View 'Show Hidden Devices'View 'devices by connection type'First look under Generic USB Hub to see if any devices under there could conflict and disable each one individually then try the gopro each time.If that doesn't do it, look at the drivers further down with the little yellow cog e.g. Bitlocker Driver but look for something that mentions USB.In my Case it was the Citrix USB Monitor Driver. I have to disable that temporarily and I can now see my GoPro as a normal Drive.
Modern USB devices use newer MTP/PTP protocols while older devices used a legacy 'USB mass storage device' protocol. You can likely switch between MTP and PTP on the GoPro, but I'm willing to bet the new model won't support 'mass storage' any more.
In order to get your camera to appear in GoPro App for Desktop, make sure that the following is in order:Method 1Use a micro SD card adapter and verify if GoPro App for Desktop is able to recognize the new connected device.Method 2. Ensure that the USB logo appears on the front display of the camera when powered on and connected to the computer. If there's no USB logo showing,. Make sure you're using the GoPro USB cable.
Use another USB cable. Connect to a different USB port. Remove the microSD card and battery (if applicable) for a few moments before reconnecting the camera to the computer.
Try connecting the camera to another computer. This helps to narrow down the possibility that your computer isn't properly communicating with the camera.
Open Windows Update and make sure that you run all necessary updates for your operating system. Restart the computer and try again. This does the trick more often than not. If you see an error message like the screenshot below, then you may need to reinstall USB Controllers. This method resolves steps where the currently loaded USB driver has become unstable or corrupted. WINDOWS 7 & 10.
Click Start, type device manager in the Search box, then click Device Manager. Expand Universal Serial Bus controllers. Right click a device and click Uninstall.
Repeat for each device. Once complete, restart your computer. Your USB controllers will automatically install. WINDOWS 8 . In the Start menu(tile view), type device manager, then click Device Manager.
Expand Universal Serial Bus controllers. Right click a device and click Uninstall. Repeat for each device. Once complete, restart your computer. Your USB controllers will automatically installMethod 3Also, please make sure the file structure organization is exactly the same structure when recording on a formatted card. For example, users might tend to change the folder name '100GOPRO' to another naming convention. At which point, GoPro App for Desktop will NOT allow to have the user import the files through the application.Please make sure to change back the file structure to '100GOPRO' in order to have the files be imported through GoPro App for Desktop.
As a reminder, you must use a micro SD card adapter to change the file folder name.BeforeAfterThe above steps should help get you back up and running. If you continue to experience any connection issues, please give our a shout. They will be happy to answer any questions and help out moving forward.